Upserve vs Toast Inventory: Features, Pricing & Reviews 2025

Updated: November 13, 2025

Important Note: Upserve was acquired by Lightspeed in 2020 and is now branded as Lightspeed Restaurant. This comparison reflects the current Lightspeed Restaurant (formerly Upserve) platform compared to Toast.

Both Toast and Lightspeed Restaurant (Upserve) are comprehensive restaurant POS systems with integrated inventory management. Both target full-service restaurants but take different approaches to features, pricing, and market positioning.

Quick Comparison

What is Lightspeed Restaurant (Upserve)?

Lightspeed Restaurant, previously known as Upserve, is a cloud-based restaurant POS known for exceptional analytics and reporting. After the Lightspeed acquisition, it combines Upserve's analytics strength with Lightspeed's e-commerce and multi-location capabilities.

Key Features:

• Advanced analytics and business intelligence
• Cloud-based POS with table management
• Integrated inventory management
• Menu engineering tools
• Employee scheduling
• Customer relationship management
• Choose your own payment processor

Learn more about Lightspeed Restaurant

What is Toast?

Toast is an all-in-one restaurant platform that combines POS, payments, inventory (via xtraCHEF), and online ordering in a single integrated ecosystem. Known for excellent customer support and regular innovation.

Key Features:

• Integrated POS and payment processing
• xtraCHEF invoice automation
• Online ordering (commission-free)
• Labor management
• Kitchen display systems
• Gift cards and loyalty
• 24/7 support

Learn more about Toast and Toast inventory features

Feature-by-Feature Comparison

Inventory Management

Toast (xtraCHEF):

• OCR invoice scanning and processing
• Automatic inventory depletion with sales
• Recipe costing and menu engineering
• Variance reports (theoretical vs. actual)
• Included in Point of Sale plan ($165/month)
• Excellent for invoice automation

Lightspeed Restaurant:

• Built-in inventory tracking
• Recipe and menu costing
• Purchase order management
• Stock level tracking and alerts
• Waste tracking
• Good foundational inventory features

Winner: Toast - xtraCHEF provides superior invoice automation

Analytics and Reporting

Toast:

• Real-time sales dashboards
• Labor cost reporting
• Menu item performance
• Sales forecasting
• Good operational reports
• Mobile app access

Lightspeed Restaurant:

• Industry-leading analytics platform
• Predictive forecasting
• Server performance scorecards
• Guest insights and CRM
• Revenue management tools
• Exceptional data visualization

Winner: Lightspeed Restaurant - Best-in-class analytics

Payment Processing

Toast:

• Integrated Toast Payments (required)
• 2.49% + 15¢ standard rate
• Flat fee option available (custom pricing)
• Next-day funding
• Cannot use external processor
• All-in-one convenience

Lightspeed Restaurant:

• Choose your own processor
• Lightspeed Payments or third-party
• Rates vary by processor
• Flexibility to negotiate
• Can switch processors
• More complexity but potential savings

Winner: Depends on preference - Toast for simplicity, Lightspeed for flexibility

Hardware and Setup

Toast:

• Toast-branded proprietary hardware
• Toast Flex terminals and Go handhelds
• Kitchen display systems
• Hardware costs: $1,000-$3,000+
• Professional installation included

Lightspeed Restaurant:

• iPad-based or compatible hardware
• More hardware flexibility
• Works with various tablets
• Lower hardware costs possible
• Self-install or professional setup

Winner: Lightspeed - More hardware flexibility

Online Ordering and Delivery

Toast:

• Commission-free online ordering
• Branded website and mobile app
• Integrates with DoorDash, Uber Eats, etc.
• Online menu management
• Strong online capabilities

Lightspeed Restaurant:

• Lightspeed e-commerce integration
• Third-party delivery integrations
• Online ordering available
• Good but less comprehensive than Toast

Winner: Toast - Better integrated online ordering

Customer Support

Toast:

• 24/7 phone and email support
• Excellent reputation for support
• Dedicated implementation team
• Toast University training resources
• Regular webinars

Lightspeed Restaurant:

• Phone and email support (hours vary)
• Good knowledge base
• Implementation assistance
• Training resources
• Active user community

Winner: Toast - 24/7 support is valuable

Pricing Comparison 2025

Toast Pricing

Point of Sale: $165/month per terminal

• Full POS features
• xtraCHEF invoice automation
• Online ordering
• Gift cards and loyalty

Processing: 2.49% + 15¢ (or custom flat fee)

Example (single location, 2 terminals):

• Software: $330/month
• Processing (on $30K sales): ~$750/month
• Total: ~$1,080/month

Lightspeed Restaurant Pricing

Essential: $189/month

• Core POS features
• Basic reporting
• 1 location

Premium: $399/month

• Advanced analytics
• Employee management
• Multi-location

Enterprise: Custom pricing

Processing: Separate (2.0-3.0% typical)

Example (single location):

• Software: $189-$399/month
• Processing (on $30K sales): ~$750/month
• Total: ~$939-$1,149/month

Cost Analysis

Pricing is relatively comparable. Toast bundles everything while Lightspeed offers more flexibility. High-volume operators may save with Lightspeed by negotiating processor rates.

Use our ROI Calculator for your specific situation.

Pros and Cons

Toast Advantages

✅ All-in-one integrated platform
✅ Excellent xtraCHEF invoice automation
✅ 24/7 customer support
✅ Commission-free online ordering
✅ Strong ecosystem of features
✅ Regular innovation and updates
✅ Great for operations wanting simplicity

Toast Disadvantages

❌ 3-year contract requirement
❌ Proprietary hardware (higher cost)
❌ Cannot change payment processor
❌ Processing fees can be high
❌ Less flexibility overall

Lightspeed Restaurant Advantages

✅ Best-in-class analytics and reporting
✅ Choose your own payment processor
✅ More hardware flexibility
✅ Monthly contract available
✅ Strong CRM and guest insights
✅ Good for data-driven operators
✅ Part of larger Lightspeed ecosystem

Lightspeed Restaurant Disadvantages

❌ Less comprehensive online ordering
❌ Support hours not 24/7
❌ More complex setup (multiple vendors)
❌ Invoice automation not as strong as xtraCHEF
❌ Requires managing multiple relationships

Which is Right for You?

Choose Toast If You:

• Want all-in-one integrated solution
• Need excellent invoice automation
• Value 24/7 support
• Want commission-free online ordering
• Prefer single-vendor simplicity
• Don't mind 3-year commitment
• Are okay with integrated payments

Best for: Operators wanting comprehensive, integrated platform with minimal vendor management.

Explore Toast or read our Toast guide

Choose Lightspeed Restaurant If You:

• Need industry-leading analytics
• Want to choose your payment processor
• Value CRM and guest insights
• Prefer hardware flexibility
• Want monthly contract option
• Are data-driven in decision making
• Can manage multiple vendor relationships

Best for: Analytics-focused operators who want flexibility and best-in-class reporting.

Explore Lightspeed Restaurant

Implementation Comparison

Toast: 6-8 weeks

• Hardware delivery and installation
• Menu programming and setup
• xtraCHEF configuration
• Staff training
• Go-live support

Lightspeed Restaurant: 4-6 weeks

• Hardware setup (self or professional)
• POS configuration
• Payment processor setup
• Inventory and menu build
• Training and launch

Read our implementation guide for detailed strategies.

Alternative Solutions

Can't decide between Toast and Lightspeed? Consider:

Similar to Toast:

• Square for Restaurants - Lower cost, less features
• Clover - All-in-one alternative

Similar to Lightspeed:

• TouchBistro - iPad-based with flexibility (compare)
• Restaurant365 - Accounting-focused

Browse all options in our directory.

Real User Experiences

Toast Users:
"Toast's xtraCHEF saves us 10+ hours a week on invoice processing. The all-in-one approach means we only deal with one vendor for everything." - Restaurant Manager

Lightspeed Restaurant Users:
"The analytics are unmatched. We use the data daily to make menu, staffing, and pricing decisions. Worth it for the insights alone." - Restaurant Owner

ROI Expectations

Toast:

• Food cost reduction: 3-8%
• Time savings: 10-15 hours/week
• Payback: 8-14 months

Lightspeed Restaurant:

• Revenue optimization: 2-5% through analytics
• Improved decision-making
• Payback: 10-16 months

Calculate your ROI with our calculator.

Frequently Asked Questions

Is Upserve now Lightspeed?
Yes, Upserve was acquired by Lightspeed in 2020 and is now called Lightspeed Restaurant.

Which has better inventory management?
Toast with xtraCHEF has superior invoice automation. Lightspeed has good built-in inventory features.

Can I use my own payment processor?
Lightspeed yes, Toast no (Toast Payments required).

Which has better analytics?
Lightspeed Restaurant is renowned for industry-leading analytics.

Which is easier to set up?
Toast is simpler with one vendor. Lightspeed offers more flexibility but requires managing multiple relationships.

Final Recommendation

For all-in-one simplicity with excellent invoice automation: Toast is the better choice. The integrated ecosystem, 24/7 support, and xtraCHEF invoice processing provide tremendous value despite the 3-year commitment.

For analytics-driven operators who value flexibility: Lightspeed Restaurant excels with best-in-class reporting and the ability to choose your payment processor.

Both are excellent platforms. Your decision should prioritize: integration vs. flexibility, invoice automation vs. analytics, and vendor simplicity vs. component flexibility.

Next Steps

1. Request Demos: See both platforms in action
2. Calculate Costs: Use our ROI calculator
3. Compare Features: Review our comparison tool
4. Check References: Ask for customers in your restaurant type

Ready to choose? Explore Toast or Lightspeed Restaurant, or read more comparisons like Toast vs Square and Toast vs TouchBistro.